“WE”, “iParts”, “THECOMPANY” means “iParts” EOOD, Unified Identification Code: 202458991 with headquarters and registered address: city of Sofia, zh.k. Lyulin, bul. Evropa No 126, Shop 2, telephone: + 359 2 4272775; + 359 887251732, e-mail: firstname.lastname@example.org
“ZZP” means the Consumer Protection Act.
“ZZLD” means the Personal Data Protection Act.
“ZPU” means the Postal Services Act.
“SITE” means the web site located at www.iparts.bg
“ONLINE STORE” means the virtual store located at www.iparts.bg which allows the purchase of goods through the Internet.
“USER” means a person using the web site functionalities.
“BUYER” means a person purchasing goods from the online store.
“CONSUMER” means a consumer within the meaning of the Consumer Protection Act (ZZP).
“PERSONAL DATA” means a personal data within the meaning of the Personal Data Protection Act (ZZLD).
“CASH ON DELIVERY” means cash on delivery within the meaning of the Postal Services Act (ZPU).
“GENERAL TERMS AND CONDITIONS” means these general terms and conditions. By clicking on any link, button or application located at the web site, with the exception of the link to these general terms and conditions, the user/buyer hereby expressly and irrevocably agrees to the present general terms and conditions for using the web site and the online store.
The web site registration procedure is voluntary and free of charge. Registration is necessary for using the online store, which is voluntary and free of charge. In order to register, you must be at least 18 years old. In order to register, you need to fill in a registration form. The web site can be freely viewed by the users without registration
The mandatory fields are marked with an asterix. Upon successful completion of the registration, the user will receive a user name and a password to log in the account created in the web site.
A user with a registration for the online store on the web site www.iparts.bg can use the same user name and password, without making a new registration.
By placing an electronic order from the online store, the user can only purchase the goods the systems allows to be added to the cart of the user. The entire information on the goods offered for online sale through the online store, including, but not limited to their technical characteristics, conditions of guarantee, method of use, etc. is provided by the manufacturer or the respective importer of the goods and iParts shall not be held liable for any false, incorrect or inaccurate information, correct information presented in a misleading way, for any discrepancy between the factual and actual condition presented or for any typing errors.
All prices shown on the web site/online store are in Euro (EUR) and can be displayed in their equivalents in Bulgarian leva (BGN) or Romanian Lei (RON) and are only valid as of the moment of their publication and iParts retains the right to change them at any time without notice. The prices of online purchases confirmed by iParts are final and shall not be changed. The prices for goods shown on the web site/online store are final and inclusive of all taxes and fees, except for the price for processing and delivery of the order. The price due for processing and delivery is calculated based on the delivery address indicated, the type and/or weight and size of the goods included in the order and it will be indicated before the finalization of the order.
Legal Guarantee. Information for consumers. Alternative Dispute Resolution
All goods presented on the website and/or sold in the online store have a legal guarantee of conformity of goods with the contract of sale pursuant to Art. 112-115 of the CPA. The commercial guarantee does not affect the rights of consumers arising from the guarantee of Art. 112-115 of the CPA. Regardless of the commercial guarantee, the seller is responsible for the lack of conformity of consumer goods with the sales contract under the guarantee of Art. 112-115 of the CPA. Information on consumer rights deriving from the legal guarantee of Art. 112-115 of the CPA:
In the case of a lack of conformity of the consumer goods with the contract of sale, the consumer shall be entitled to address a complaint, requesting the seller to bring the goods into conformity with the contract of sale. In such case, the consumer may choose either repair or replacement of the goods by new goods, unless this is impossible, or the remedy chosen by the consumer is disproportionate in comparison with the other remedy.
A remedy shall be deemed to be disproportionate if it imposes costs on the seller which, in comparison with the alternative remedy, are unreasonable, taking into account: 1. the value that the consumer goods would have if there were no lack of conformity; 2. the significance of the lack of conformity;
whether an alternative remedy could be offered to the consumer without significant inconvenience thereto.
Where the consumer goods are not in conformity with the contract of sale, the seller shall be obligated to bring the said goods in conformity with the contract of sale.
Consumer goods shall be brought into conformity with the contract of sale within one month after the date on which the complaint was addressed by the consumer.
Upon expiry of the time limit referred to in Paragraph (2), the consumer shall be entitled to have the contract of sale rescinded and to reimbursement of the sums paid or to have a reduction made in the price of the consumer goods according to Article 114 herein.
The consumer goods shall be brought into conformity with the contract of sale free of charge for the consumer. The consumer shall not be liable for any costs incurred for the dispatch of the consumer goods or any costs of material and labour costs associated with the repair of the goods, and must not sustain significant inconvenience.
The consumer may furthermore seek compensation for damage resulting from the lack of conformity.
In the case of a lack of conformity of the consumer goods with the contract of sale and where the consumer is not satisfied with the settlement of the complaint under Article 113 herein, the consumer shall be entitled to choose between one of the following options:
rescission of the contract and reimbursement of the sum paid thereby;
reduction of the price.
The consumer shall not be entitled to claim reimbursement of the sum paid or reduction of the price of the goods where the trader agrees to a replacement of the consumer goods with new ones or to repair the consumer goods within one month after the complaint was addressed by the consumer.
The trader shall be obliged to satisfy the request for rescission of the contract and to reimburse the sum paid by the consumer, in the case when, after having satisfied three complaints by the consumer through the repair of the same consumer goods, within the guarantee period referred to in Article 115, there is another lack of conformity of the consumer goods with the contract of sale.
The consumer shall not be entitled to claim rescission of the contract if the lack of conformity of the consumer goods with the contract is minor.
The consumer may exercise the right thereof under this Section within two years as from the time of delivery of the consumer goods.
The period referred to in Paragraph (1) shall be interrupted during the time needed to repair or replace the consumer goods or to reach a settlement of the dispute between the seller and the consumer.
The exercise of the right of the consumer under Paragraph (1) shall not be subject to any period of limitation for the bringing of action for compensation other than the period referred to in Paragraph (1).
Call: + 359 2 4272775; + 359 887251732 to get all the information pursuant to Art.4 of the CPA, relevant to goods/services presented on the website and/or sold in the online store. Alternative dispute resolution bodies within the meaning of Art. 181n, para. 4 of the CPA are conciliation committees at the Commission for Consumer Protection. In the event of a dispute about a purchase made online you can also visit the website ОРС
This section refers only to persons who are consumers within the meaning of §13, para.1, item 1 of the Supplementary Provisions of the CPA.
Only registered users that have agreed to these terms and conditions are allowed to place orders. In order to place an order, you need to fill in the order form by following the procedure:
1. Select a product and press the "add to cart" button.
2. The product is added to the shopping cart, then a window opens, where you have to make a choice whether to continue shopping or continue to complete the order with the "Continue to Checkout" button;
3. When you click on the basket, the products you choose are displayed. Continue with the order - press the "Continue to Checkout" button;
4. You see the contents of your basket. If you want to buy a quantity larger than 1pc, you must enter the quantity of the selected item in the "Quantity" field.
5. Your shipping address appears on the screen. If you do not have one, you can enter it.
6. You can change the shipping address using the "New Address" button.
7. If you want to pick up the merchandise from our store, press the "PICK UP FROM THE SHOP" button. Please fill in the fields with an asterisk.
8. In the "Payment Method" field, choose from the payment methods specified.
9. You can select "On Delivery" (cash). WITHOUT INVOICE or WITH INVOICE. If you have chosen to pay with an invoice, fill in the invoice data.
10. You may also choose other methods of payment: Bank Transfer or Bank Card. Obligatory fill in the card issuer bank. You are required to issue an invoice for these two types of payment.
11. You see an additional "Transport Type" field where you can choose the delivery method and the shipping price that will be charged to you.
12. To finalize your order, click the "Continue to Checkout" button, then follow the check and completion checkboxes.
!!!IMPORTANT: Given the specificity of the goods offered, e-shop www.iparts.bg indicates that the assembly of purchased goods should be carried out by a technically competent person. Incorrect installation of a purchased item may lead to a technical malfunction of the vehicle and endanger the lives and health of road users as well as the loss of warranty for the goods.
The buyer can pay the price for the goods ordered from the online store by using any of the following methods at their discretion:
Cash on delivery
Payment with a bank card
Please note that in some cases, any of the listed methods may not be applicable. All payments are made in Euro (EUR), Bulgarian leva (BGN) or Romanian Lei (RON) only, irrespective of the selected payment method. By accepting these general terms and conditions, the buyer expressly and irrevocably agrees, except of the case of “cash on delivery”, that in any other cases, including, but not limited to using the option “Pick up from a store”, to pay the full amount of the sale price for all goods ordered from the online store in advance to iParts. In the case of payment through the method “cash on delivery”, the buyer shall receive an invoice/receipt from the courier, indicating the sale price and the price for processing and delivery of the order that shall be paid. The buyer shall pay the entire amount due to the courier, including the price of the goods and the price for processing and delivery, indicated on the invoice/receipt. The payment shall be noted on the slip for acceptance and delivery which shall serve as a receipt and shall certify that the goods have been delivered from the courier to the buyer. By signing the slip for acceptance and delivery, the buyer authorizes the courier to transfer on their behalf and on their account the amount indicated on the invoice/receipt to iParts.
Important!!! For deliveries of goods outside the territory of the Republic of Bulgaria, the Republic of Greece and the Republic of Romania, the payment method is only a bank transfer or a bank card. “Cash on delivery” is allowed only for the territory of the Republic of Bulgaria, the Republic of Greece and the Republic of Romania.
Important!!! If you pay by bank transfer / bank card, you may be charged bank charges / commissions determined unilaterally by the respective bank / financial institution.
Important!!! Pursuant to Art.113, para 4 of the VAT Act, the issue of an invoice or an adjustment to an already issued invoice is made within 5 (five) calendar days from the date of purchase. Upon expiry of this period, iParts is under no obligation to issue an invoice or to correct an invoice already issued.
The contract for distance sale between iParts and the buyer shall be considered concluded and confirmed from the moment of confirmation of the specific order by iParts. By accepting these general terms and conditions, the buyer expressly and irrevocably agrees to receive the confirmation for a concluded distance contract to the e-mail they have provided.
The delivery of goods ordered from the online store is done via courier. A slip for acceptance and delivery shall be signed upon delivery, where the buyer shall sign their given name and family name in order to certify the accurate fulfilment of the order. The deadlines for delivery on the territory of R. Bulgaria for goods ordered through the online store are as follows: For goods ordered by 2 p.m. Bulgarian time - 72 hours starting from the day following the day of receiving confirmation of the order. For goods ordered after 2 p.m. Bulgarian time - 96 hours starting from the day following the day of receiving confirmation of the order.
The delivery terms for goods outside the Republic of Bulgaria are respectively the delivery terms defined by the courier, depending on the volume and weight of the ordered goods and the place of delivery. In the case of delivery outside the territory of the Republic of Bulgaria and the EU, the customs clearance shall be carried out at the place of delivery by the buyer, at his expense, in accordance with the applicable law of the place of delivery.
IMPORTANT !!! These deadlines shall only apply as far as they do not contradict the delivery deadlines applied by the respective courier. Except for "Cash on Delivery", all delivery terms begin to run after the entire due amount has been paid, including the price of the product and the processing and delivery price.
In any case, iParts retains its right to extend the indicated deadlines by up to 12 days unilaterally and without notice to the buyer. The goods will be normally delivered to the recipients in person with a certifying signature, where larger packages (at the discretion of the person carrying out the delivery) will be delivered to the building entrance. If delivery to the recipient in person is impossible or hindered, the packages shall be delivered as follows: 1. for office address - to a person working at the address, by noting the name and the position/department of the person that received the package. 2. for home address - to a member of the household, by noting the name of the person that received the package and its relationship with the recipient. If the package cannot be delivered during the first visit, which is not the fault of iParts and/or the courier (if there is no one at the address, etc.), the person carrying out the delivery shall leave a note indicating a contact telephone, which the recipient shall call within three business days in order to specify a new period for carrying out the delivery. If the package cannot be delivered during the second visit, which is not the fault of iParts and/or the courier, the distance contract for sale shall be automatically terminated, where in this case, iParts shall keep all amounts paid by the buyer as a sanction for the contract non-fulfilment by the buyer. The foregoing shall also apply to the cases where the recipient refuses to accept a package for no valid reason.
iParts shall not be held liable for non-fulfilment of an order in the cases where the user has indicated incorrect, incomplete and/or inaccurate personal details, including where they have indicated an incomplete, inaccurate or false address.ec
Pick up from store
“Pick up from Store” is an option which provides the possibility of taking the item ordered from the online store from the iParts store. The merchandise is received after an electronic order is confirmed. In order to benefit from the “Pick up from Store” option you have to: Order the item from the online store. Fill in all fields in the order form, and it is required to indicate a recipient of the item. Pay the item price with a bank card or via bank transfer, and then receive an electronic confirmation by iParts for the order. The item should be picked up no later than fifteen calendar days from the date of the electronic confirmation of the order; the pick-up is to be done only at the iParts store working time from the person listed in the electronic confirmation after presenting an identification document, order number and signing the Record of Handover.
Important!!! iParts shall not be liable for any item which was not claimed or picked up during the eligible period. After this period iParts has the right to charge a fee for storage of each item at the amount of five leva per day.
Review of the goods. Claims
Upon receipt of the goods, the buyer must immediately review them and in the event of established visible faults, lack of any accompanying accessory and/or any of the documents required by Bulgarian law, they shall immediately notify the person performing the delivery. Failure to do so shall be considered acceptance of the item and in this case the buyer shall lose their right to a later claim that the goods were delivered with visible faults, lack of any accompanying accessory and/or any of the documents required by Bulgarian law. Claims for goods purchased through the online store shall be made based on the provisions of ZZP and in accordance with the periods and conditions of their commercial guarantee. Address for claims: city of Sofia, zh.k. Lyulin, bul. Evropa No 126, Shop 2, telephone: + 359 2 4272775; + 359 887251732.
Withdrawal from a distance contract
Pursuant to Article 50 of ZZP, the consumer shall be entitled to withdraw from the distance contract without indicating any reason, without being liable for any compensation or sanction and without paying any costs, with the exception of the costs under Article 54(3) and Article 55 of ZZP, within 14 days, starting from the date of acceptance of the goods by the consumer or by a third party, different from the carrier and indicated by the consumer or, where the consumer has ordered multiple items with one order, delivered separately, starting from the date on which the consumer or a third party different from the carrier and indicated by the consumer accepts the last item.
The right to withdrawal may be only exercised if the consumer has presented to iParts: the goods in its original package in perfect condition, all pertaining to the goods accessories, belongings and documents, and the original purchase documents (cash receipt/invoice).
All the information regarding exercising the right to withdrawal from a distance contract can be found HERE
If the consumer exercises his/her right to withdrawal from a distance contract, he/she shall send or deliver the goods to iParts no later than 14 days from the date of notifying iParts about his/her decision to withdraw from the contract. The risk of accidental perish or damage shall be fully born by the consumer until the moment of transfer of the goods from the consumer to iParts.
iParts undertakes to provide only the services offered on the web site the way they are presented. The entire information presented on the web site, including, but not limited to, design, stock, prices and location of the goods, shall be only valid as of the moment of its presentation and iParts retains the right to change it without notice at any time. It is the user’s responsibility to regularly check the terms and conditions for using the web site and the information provided about prices, stocks, etc. in order to be informed in time in the event of any changes therein. In any case, the change shall be effective prospectively and shall not affect any orders confirmed by iParts before the change. If any further approval from us is required, it shall be given; otherwise, the order shall be considered invalid, irrespective of its confirmation.
iParts shall not be liable for the content and safety of web sites accessed from links published on this web site. Users of this web site shall click on such links and use the sites accessed through these links completely at their own risk and responsibility. Where necessary, the web site users must provide the correct and full details required from them.
By accepting these general terms and conditions, the user expressly and irrevocably agrees to receive electronic messages with advertising brochures, information about promotions, etc. to the electronic address they have indicated for the purpose of registration in the web site. The agreement under the preceding sentence may be withdrawn at any time from the menu “subscription to newsletter” accessible from the user’s account. The access to the web site and online store resources will be blocked for unfair users. The accounts of users that breach the terms and conditions for using the web site and the online store and the accounts of users that do not use them according to their purpose will be deleted.
For all matters that have not been settled herein, the provisions of the legislation of the Republic of Bulgaria currently in force shall be applied. All disputes related to the interpretation and implementation of the present general terms and conditions or related to the interpretation and implementation of the distance contracts for sale of goods ordered from the online store shall be resolved through negotiation and, failing to do so the dispute shall be referred for resolution to the competent court: for consumer claims – according to Art. 113 of the Civil Procedure Code, in all other cases and if the jurisdiction has not been imperatively indicated – to the competent court in the city of Sofia, according to the rules for tribal jurisdiction under the Civil Procedure Code, particularly - Sofia Regional Court or Sofia City Court.
iParts may periodically update these General terms. Upon change of the Site, a notice and updated General terms will be posted.
This site is presented in Bulgarian and English, whereas in case of discrepancies the Bulgarian version shall prevail.
These General terms and conditions were adopted on November 1, 2018 by the management of iParts Ltd.